{"id":2090,"date":"2024-02-22T11:02:00","date_gmt":"2024-02-22T11:02:00","guid":{"rendered":"http:\/\/aakda.gov.gh\/?p=2090"},"modified":"2024-03-25T12:08:18","modified_gmt":"2024-03-25T12:08:18","slug":"capacity-building-on-client-service-manual","status":"publish","type":"post","link":"http:\/\/aakda.gov.gh\/index.php\/capacity-building-on-client-service-manual\/","title":{"rendered":"CAPACITY BUILDING ON CLIENT SERVICE MANUAL"},"content":{"rendered":"<p>The training began at 9:32am with an opening prayer by Mr. Dominic Otoo. It was followed by a self-introduction of all staff present. The District Co-ordinating Director, Dr. John A. Nunya welcomed the Resource Personnel from the Regional Co-ordinating Council. He entreated all to participate in every bit of the training.<\/p>\n<p>Mr. Moses Nyame expressed joy on the reception the District gave to them on their arrival and the enthusiasm of the staff towards the training.<\/p>\n<p>He stated that the Head of Local Government Service has develop a Client Service manual and all 16 Regional Coordinating Councils are directed to train all staff of the Metropolitan, Municipal and District Assemblies (MMDAs) by February 2024. He began with a management story in a form of a brain teaser that suggests that effort is important but knowing where to apply the effort makes the difference. He took participant through the following:<\/p>\n<ol>\n<li>Understanding the current practices of client service management in the Local Government Service (LGS)<\/li>\n<li>Identifying the gaps and best practices in current operations<\/li>\n<li>Ghana\u2019s Decentralization<\/li>\n<li>&nbsp;Administrative Decentralization and the LGS<\/li>\n<li>&nbsp;The roles of the various levels of Government<\/li>\n<\/ol>\n<p>Ms. Linda Yaa Kwabiaa took the participants through Definition of a Client, Client Service Management System, Client Service Charter, Responsibility of all LGS staff towards Client Service Management and Innovation in Client Service. She defined a client as a person, group of persons, or organization who access(es) the services of or interacts with a Local Government institution. She indicated that a client can either be internal (i.e. from within the Local Government institution) or external. Clients of the Local Government institutions can be categorized into people who are coming in for a visit, enquiries or to make complainants. She underscored that, there are six (6) key actors involved in the LGS Client Service Management System as follows:<\/p>\n<ul>\n<li>The Administrative Heads of LGS institutions (Chief Directors and Coordinating Directors)<\/li>\n<li>Heads of Directorates\/Departments\/Units<\/li>\n<li>The Heads of Client Service Unit (CSU)<\/li>\n<li>Client Service Officers<\/li>\n<li>Action officers (the officers who take action on managing client\u2019s complaints, enquiries and requests)<\/li>\n<li>The Client (The visitors, complainants and stakeholders)<\/li>\n<\/ul>\n<p>The District Chief Executive, Hon. Willyevans Obiri-Awuah thanked the Facilitators from the Regional Coordinating Council for the time spent imparting knowledge to the staff.<\/p>\nngg_shortcode_0_placeholder\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The training began at 9:32am with an opening prayer by Mr. Dominic Otoo. It was followed by a self-introduction of all staff present. The District Co-ordinating Director, Dr. John A. Nunya welcomed the Resource Personnel from the Regional Co-ordinating Council. He entreated all to participate in every bit of the training. Mr. Moses Nyame expressed [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2110,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[3,2],"tags":[],"class_list":{"0":"post-2090","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-events","8":"category-general-news","10":"post-with-thumbnail","11":"post-with-thumbnail-icon"},"_links":{"self":[{"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/posts\/2090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/comments?post=2090"}],"version-history":[{"count":2,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/posts\/2090\/revisions"}],"predecessor-version":[{"id":2111,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/posts\/2090\/revisions\/2111"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/media\/2110"}],"wp:attachment":[{"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/media?parent=2090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/categories?post=2090"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/aakda.gov.gh\/index.php\/wp-json\/wp\/v2\/tags?post=2090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}